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About Us

Written by: User
Posted on: 21st September 2022

Welcome to our site

Contact Us

Written by: User
Posted on: 21st September 2022

Quality Assurance

Written by: User
Posted on: 24th November 2022

Cu-Plas Callow specialise in the stockholding and supply of goods used throughout the plumbing & heating industry. To do this successfully, our overall approach must be underpinned by correct and appropriate systems and procedures that ensure a right-first-time response to our client’s needs. Everyone in the organisation is a member of a team united in a common goal and is reliant upon a quality response from each other so that together Cu-Plas Callow can deliver to clients the total quality product and services that they need. All employees are required to comply with the quality policy, the ISO9001 based quality management system requirements and procedures and are responsible for the quality of their own work. Their contribution to the effective working and continuous improvement of the quality management system and business processes will be sought. To achieve this, we will develop an environment that recognizes their contribution to the business and encourages their development and involvement. Cu-Plas Callow is committed to complying with applicable legal, regulatory, and statutory requirements and ISO 9001. As such the policy:<ul><li>Requires the setting and reviewing of Quality and Business Objectives, which derive from an analysis of the needs of interested parties, internal and external factors, mitigating actions, and the performance of key processes.</li><li>Includes a commitment to satisfy applicable requirements (customers, legislative, statutory).</li><li>Commits Cu-Plas Callow to continually improve the Management System</li></ul>Cu-Plas Callow is also committed to continually improve upon its quality performance. As a measure of continual improvement, quality objectives will be established, planned and reviewed. We will also comply with any specific legal requirements in relation to the product or service we supply.This quality policy will be reviewed for continuing suitability.

Refund, Returns & Cancellations

Written by: User
Posted on: 10th January 2023

<h2>Non-Faulty Products/Change of Mind.</h2>If you change your mind, we’re happy to take back items that are in a resellable condition within 30 days of the date of delivery or collection (as applicable). Please note this won’t affect your statutory rights.Products purchased in branchProducts purchased onlineYou can return the product to any of our branches for a refund. Please note a restocking fee may be applied to trade customers for specials.You can return the product to any of our branches for a full refund.The products must be returned unused, undamaged, in a fully saleable condition, and in the original packaging.The products must be returned unused, undamaged, in a fully saleable condition and packaged in such a way as to ensure that the product in not damaged.<h2>Faulty Products. </h2>Where the product has a manufacturer’s warranty or guarantee it’s best that you first contact the manufacturer. If you do not wish to exercise your rights under the manufacturer warranty or guarantee, you must notify us and return the faulty products to any branch or request the product be collected free of charge by contacting our customer service team (see contact details below).Within 30 days from the date of delivery: we'll offer you a full refund or repaymentAfter 30 days but within 1 year from the date of delivery: we will (where relevant) repair or replace the item within 30 business days of notification.Please note this does not affect your statutory rights<h2>Damaged on or Before Delivery.</h2>We aim to deliver all products in perfect condition. However, if you receive a product that is not in perfect condition, please notify us and return the damaged products to any branch or we will collect the product from you free of charge. Please see the customer service details below for arranging collection.Within 30 days from the date of delivery: if a product is delivered to you damaged, please notify us within 30 days from the date of delivery.After 30 days: if the damage or defect is not apparent on delivery, and it has gone beyond 30 days, you have 7 days from the date of discovery to request a repair or replacement.<h2>Proof of Purchase</h2>We’ll offer you a refund or credit for any of the above but we will need proof of purchase (such as a receipt, invoice, return note, email confirmation or order number).<h2>Collections</h2>Please call Customer Service to organise a collection for faulty or damaged products. The contact number is 01624 673131. The team is available between 7.30 am to 5 pm Monday to Friday. Alternatively, email us at info@cuplas.co.im.<h2>Products that cannot be returned or exchanged:</h2><ul><li>All bespoke or made to measure goods;</li><li>A faulty product, where the fault was brought to your attention before purchase;</li><li>Chemical/gas products that are unsealed;</li><li>Non-faulty unsealed electronic goods;</li><li>Non-faulty used gas valves;</li><li>Any spare parts where the seal is broken (such as PCBs, electronic goods, and fans)</li><li>Goods that deteriorate or expire rapidly once opened; and</li><li>Non-faulty used hygiene products (eg. toilets or showers).</li></ul><h2>Cancellation</h2>If you cancel an order before it has been dispatched we will process your refund. However, if you cancel after dispatch, products must be returned to one of our branches for a refund.<h2>Refunds and credits</h2>We’ll give you a refund or credit using your original payment method.<ul><li>If cash is not available in the branch, it may be necessary to refund you with a cheque. We will not refund cash purchases in any other way.</li><li>If a credit or debit card has been used, the refund may take 7-10 working days to arrive in your account.</li><li>If you purchased via a credit account, the refund will be made back to the account.</li></ul>A refund/credit will not be issued if:<ul><li>Damage was caused to the product by incorrect storage, application, movement, commissioning, use, or maintenance.</li><li>Where damage to the product has been caused by fair wear and tear, or misuse.</li></ul>

Terms Of Sale

Written by: User
Posted on: 5th January 2023

Cu Plas Callow (IOM) Ltd Sales Terms (Goods and Services) {01 May 2017} 1. Definitions and Interpretations 1.1 In these terms “we” or “us” means Cu Plas Callow (IOM) Ltd, “you” means the person, firm or company who purchases the goods and/or services from us; and “our” and “your” shall be construed accordingly and “contract” means any order which has been accepted by us. 1.2 References to any statutory provision shall include (i) any subordinate legislation made under it (ii) any provision which it has modified or re-enacted and (iii) any provision which subsequently supersedes or re-enacts it. 2. Application of Terms 2.1 These terms apply to all sales of goods and/or services by us to all exclusion of all other terms (including any which you purport to apply) unless expressly agreed in writing in advance by our Managing Director(s). 2.2 Each order or acceptance of a quotation for goods and/or services by you shall be deemed to be an offer by you to buy goods and/or services subject to these terms. No order or acceptance of a quotation by you shall be deemed to be accepted until we begin to process your order or until written confirmation of order is issued. 2.3 You acknowledge that you have not relied on any statement or representation made or given on our behalf. Any estimate of quantities needed, advice as to the suitability of any goods for a purpose, and any plan or measurement given by us is given for guidance only (based on your information) and without liability on our part. No allowance is made by us for additional materials, wastage or installation. You must satisfy yourself that all goods and/or services ordered are correct. 2.4 Any typographical error or clerical omission in any sales literature, quotation, price list or other document issued by us may be corrected without liability on our part. 3. Description of Goods 3.1 The quantity and description of the goods are set out in our quotation or confirmation of order. We may supply goods in either metric or imperial in the nearest equivalent measure and goods may be charged in metric allowing for conversion. 3.2 All samples, drawings, descriptive matters, specifications and advertising are issued or published for the sole purpose of giving an approximate idea of the described goods. They shall not form part of the contract and this is not a sale by sample. Each order shall be considered a separate order and we are unable to guarantee that further orders for the same goods will match the previous order. 3.3 Where fine or special tolerances are required in the goods supplied beyond those generally accepted in our trades, no liability shall attach to us unless such tolerances are notified in writing that we are prepared to accept such order. 4. Delivery of Goods 4.1 Unless otherwise agreed by us, delivery of the goods shall take place at our place of business. Delivery shall occur when you take possession of the goods at our premises (or where we agree to deliver) when goods are ready for unloading at the delivery address. 4.2 Any dates and times we specify for the delivery of the goods are an estimate. We shall not be liable to you if we do not deliver on or at any date or time. Time for delivery shall not be made of the essence by notice. 4.3 If you fail to accept delivery of any goods when they are ready for delivery, or we are unable to deliver goods because you have not provided appropriate instructions, documents or consent, we shall be entitled to immediate full payment and risk in the goods shall pass to you. We may store such goods until delivery and you shall be liable for all related costs and expenses arising from such non-delivery including transport and storage costs. If you fail to accept delivery of the goods within 4 months of the date the contract commenced, we may sell or dispose of these goods (whether, or not you have paid for them). Storage or disposal costs shall be recoverable from you. Any net proceeds of any sale shall be held on trust for you. 4.4 We will deliver to site provided, that there is suitable road to the point where delivery is requested. If no such road exists, delivery will be made to the nearest point at which, in the driver’s opinion, the vehicle can safely and lawfully unload. Except where we use a vehicle mounted crane/fork truck, you shall be responsible for safely and lawfully unloading the goods and shall provide all necessary labour and equipment. We may charge you an additional fee if you delay in taking delivery of the goods when tendered. If any goods, packaging or container has been delivered and deposited, whether on the public highway or elsewhere, you shall be responsible for all steps that need to be taken for the protection of person or property in relation to such goods, packaging or containers and shall indemnify us in respect of all or any costs, claims, losses or expenses which we may incur because of such delivery. 4.5 We shall not be liable for any shortages in quantity delivered unless you give written notice to us of such shortages within three working days of delivery. In any event our liability shall be limited to making goods the shortfall or (at our option) issuing a credit note or refund at the pro rata contract rate against any invoice raised for such goods. 4.6 We may deliver the goods by separate instalments. Each instalment shall be a separate contract and cancellation or termination of one instalment shall not entitle you to cancel any other instalment. 4.7 Any query about delivery shall be made as soon as possible and in any event within twenty days of the date when the goods would in the ordinary course of events have been delivered else the goods shall be deemed to have been delivered in accordance with the contract. 4.8 We shall not be responsible for taking back any nonchargeable packaging/pallets. 4.9 The cost of any testing of the goods that we deem is necessary whether, or not in your presence, will be charged to you, unless prior written agreement has been obtained from us. 5. Risk and Ownership of Goods 5.1 The goods are at your risk from the time of delivery or deemed delivery 5.2 Ownership of the goods shall not pass to you until we have received payment in full (in cleared funds) all sums due to us in respect of the goods and all other sums which are or become due to us from you on any account or (if later) the time of delivery. 5.3 Until ownership has pass to you, you shall hold the goods on a fiduciary basis as our bailee and store the goods (at no cost to us) in satisfactory condition and in such a way that they remain readily identifiable as our property and you shall tell us immediately where the goods are situated. 5.4 Subject to (below) you may resell the goods before ownership has passed to you provided, that any sale shall be effected in the ordinary course of your business at full market value and you shall deal as principal; you shall hold all proceeds of sale on trust for us and assign to us all rights and claims which you may have against your customer arising from such sales until full payment is made. 5.5 Your right to possession of, and authority to sell the goods shall terminate immediately (and you shall immediately deliver the goods to us at your cost and risk) if we notify you to such effect or on the happening of any event set out in 10.2 (a) – (i) (whichever is earlier) and you shall immediately notify us in writing upon the happening of any such event. 5.6 You grant to us and our agents an irrevocable licence at any time to enter any premises (with and without vehicles) where the goods are or may be stored to inspect them or, where your right to possession has terminated, to recover them. 5.7 We are unable to determine whether any goods are the goods in respect of which your right to possession has terminated, you shall be deemed to have sold all goods of the kind sold by us to you in the order which they were invoiced to you. 6. Provision of Services 6.1 For any services provided by us you shall allow us safe and reasonable access to the site within our normal working hours to carry out the service. 6.2 The price quote for the service assumes that; (a) The site is ready and suitable for the service to commence at the agreed time; (b) The services are to be carried out within our normal working hours; (c) Suitable access is available when the service is to take place. (d) If any of these assumptions proves incorrect, we shall be entitled to vary the price. 6.3 You shall provide a safe environment and all necessary consents, information, and resources for us. 6.4 Any dates and times we specify for our services are an estimate. We shall not be liable if we do not carry out the services on or at any date and time. Time for performance shall not be made of the essence by notice. 6.5 All copyright and other intellectual property rights created, developed and used shall remain the sole property of us or our licensors. 7. Prices and Additional Charges 7.1 Unless we otherwise agree in writing, the price payable for the goods and/or services shall be the price applicable on the date of delivery or deemed delivery for goods and the date the services are carried out. 7.2 The price for goods and/or services shall be exclusive of any Value-Added Tax, which shall be payable by you at the rate applicable at the tax point. 7.3 We may at any time after acceptance of an order, but prior to delivery, revise the price payable for the goods and/or services to take account of increases in costs, including, without limitation, costs of any goods or materials, carriage, overheads, the increase or imposition of any tax duty or other levy and variation in exchange rate. 7.4 Unless we otherwise agree in writing, we may charge the cost of delivering the goods to you. 7.5 We may charge for any special packaging to cover the cost of labour and materials. We will charge for pallets, crates and cases but these items will be credited in full if such items are returned to us carriage paid and in good condition within seven days of delivery. Where we agree to collect such pallets, crates and cases, you shall make such items available for collection on request. 8. Payments and Interest 8.1 Payments for goods and/or services supplied on a credit account shall be due not later than the last day of the month following the month of invoice tax date. If you default in making payment, the entire balance of your account shall be payable immediately and we may charge interest, together with costs and expenses, in accordance with (following point) 8.2 For non-credit account purchases, payment shall be with the order or, at a Directors discretion on delivery or deemed delivery. 8.3 Time for payments shall be of the essence. You shall make all payments in Sterling (£ GBP) and in full without any deduction. 8.4 If you fail to pay us any sum due (and whether or not any part of your account is subject to query), we may in addition to our rights under Debt Recovery and Enforcement Act 2012 appropriate any payment made by you to such of the goods and/or services (or such goods and services supplied under any other contract between you and us) as we may think fit: and you shall be liable to pay us interest on such sum at the annual rate of 6% above the base lending rate from time to time of the Royal Bank of England Plc, accruing on a daily basis, or at our option, interest in accordance with the Late Payments Act from the due date for payment until payment is made in full, whether before or after any judgment, together with all costs and expenses incurred by us in recovering sums due or exercising our rights under the provision, including our debt recovery fees at the rate of our chosen debt recovery agent. 8.5 Credit accounts may only be opened at our discretion and are subject to either satisfactory references or trading history on a cash basis with us. We may set a maximum amount of credit allowable upon each account and withdraw credit facilities without explanation. You agree that we may obtain, retain and provide financial standing. Any change in the constitution of your organization must be notified in writing to our Accounts Department prior to it occurring in order that credit facilities to the reconstituted organization may be put in place, subject always to our discretion and our confirmation in writing. Until new credit facilities are agreed, the existing entity and new entity shall be jointly and severally liable for any debt due to us. 9. Liability 9.1 If any goods or services are defective due to defective workmanship or material, we shall (at our option) replace such goods or refund the price of such defective goods at the pro rata contract rate provided, that: (a) You give us written notice of the defect within seven days of the date of delivery, in the case of a defect which is not discoverable upon reasonable examination, within seven days of the time when you discover or ought to have discovered the defect (and in any event within the date of invoice). (b) We are given a reasonable opportunity after receiving notice to examine such goods (in situ) and (if asked to do so by us) you return such goods to our place of business for examination to take place there. (c) You do not make any further use of such goods are giving such notice: (d) The defect is not due to wilful damage, negligence (other than ours), fair wear and tear, alteration or repair of such goods without our prior written consent or incorrect storage, application, movement, installation, commissioning, use or maintenance of the goods; and (e) The defect is not due to any act or omission of you, your agents or contractors. 9.2 Our entire liability for defective goods is set out above and we shall not be responsible for either the cost of removing the goods from any place where they are installed or fixed (making good the place after removal) or for the cost of installing or fixing any repaired or replacement goods. 9.3 On request, we will provide information about any manufacturer’s guarantee offered and available to you in respect of the goods but we are not legally responsible for any obligation under manufacturer’s guarantees. Where the goods contain a warranty or guarantee offered by us please refer to the special conditions applicable on our website or available upon request. 9.4 Save as expressly set out in these terms, all warranties and other terms implied by stature or common law (save for the term implied to as title) are, to the fullest extent permitted by law, excluded from the contract. 9.5 Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising about the performance or contemplated performance of the contract shall be limited to the contract price 9.6 We shall not be liable to you for any pure economic loss, loss of profit, loss of business, depletion of goodwill or loss of anticipated savings, in each case whether direct, indirect or consequential, or any other indirect losses whatsoever and howsoever caused. 9.7 Nothing in these terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation: and (c) any other matter which it would be illegal for us to exclude. 9.8 Where goods are manufactured in compliance with any designs, specifications or drawings supplied by you or your customer, you shall indemnify us against all proceedings costs, claims, losses or demands in respect of any infringement of any intellectual property rights whatsoever of third parties in any part of the world. 10. Cancellations and Returns 10.1 We may, at our discretion, accept or reject the cancellation of any contract or the return of any goods not required. Any such cancellation or return shall be on such terms as we specify and we may charge you a handling fee and all costs incurred on cancelled orders. 10.2 We shall be entitled to cancel or suspend a contract if you fail to pay is any sum due pursuant to the contract (whether, or not any part of your account is subject to query) or any of the following events occur: (a) You have a bankruptcy order made against you or arrange or composition with your creditors, or otherwise take a benefit for the relief of insolvent debtors: or (b) You convene a meeting of creditors or enter liquidation: or (c) You have a receiver and/or manager, administrator or administrative receiver or appointer (d) A resolution is passed or a petition presented to any court for your winding-up or for the granting of an administration order in your respect, or any proceedings are commenced relating to your insolvency, or possible insolvency; or (e) You suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you, or (f) You are unable to pay your debts, or cease trading; or (g) Any event like the above occurs (h) You fail to observe or perform any of your obligations under the contract or any other contract between us and you; or (i) You encumber or in any way change any of the goods 11. Health and Safety Certain goods supplied by us could, if incorrectly used, give rise to risk health and safety. Information is respect of such goods is available from us. You undertake that you will ensure compliance by your employees, agents and customers with any instructions given by us, the manufacturer or our supplier and will take any other steps or precautions, having regard to the nature of the goods, as are necessary to preserve the health and safety of any person handling, using or disposing of them. 12. Waste You will be responsible for the disposal of any waste arising from the goods and will comply with all applicable laws, regulations and waste management licences relating to such waste, including the appropriate disposal by you of any goods marked with a crossed-out wheelie bin symbol, save where you are a consumer and it is our responsibility by law. You will indemnify us against all costs, claims, liabilities and expenses arising from any breach by you of this provision. 13. Force Majeure We may defer the date of delivery, cancel the contract or reduce the volume of the goods and/or services ordered by you (without liability to you) if we are unable to deliver or supply due to any cause beyond our reasonable control (including acts of omissions of our suppliers) 14. Overseas Contracts (if applicable) In relation to all goods sold outside the Isle of Man, risk in the goods shall pass to you when they leave our premises. Shipping and insurance shall be payable by you but will be managed by us unless otherwise agreed. You are responsible at your own expense for obtaining and licence and complying with any export or import regulations in force within the Isle of Man and any country for which the goods are destined. Certain goods imported by us are subject to certain restrictions. We reserve the right not to supply certain customers or countries and to require from you full details of the end use and destination of goods. 15. Compliance with Bribery Legislation You agree that you will not, about the goods or services to be supplied under this contract, bribe or attempt to bribe us, or any of our employees/affiliates, nor cause us to be in violation of any applicable bribery or anti money laundering laws. We may terminate the contract in the event of your breach of this clause. You shall indemnify us against all liabilities, costs, expenses, damages, claims, demands and losses suffered or incurred by us arising out of or about any breach of this clause, whether, or not the contract has been terminated. 16. General 16.1 Any notice given pursuant to or in relation to the contract shall be in writing and addressed to the party concerned at its principal place of business at its principal place of business or last known address. Any notice shall be deemed delivered two days after posting or next working day after email transmission. 16.2 Any provision of the contract found to be invalid or unenforceable shall, to such extent, be deemed severable and the remaining provisions of the contract shall continue in full force and effect. 16.3 Failure or delay by us in enforcing any contract term shall not be construed as a waiver of any of our rights under the contract 16.4 You shall not be entitled to assign or subcontract any of your rights or obligations under the contract. 16.5 Cu Plas Callow (IOM) Ltd shall be entitled to enforce any provision of the contract, no person who is not a party to the contract shall have a right to enforce any term of the contract which expressly or by implication confers a benefit on that person. 16.6 Any dispute or claim arising about the contract shall be governed by Manx Law and the parties submit to the exclusive jurisdiction of the Manx courts.

Privacy Policy

Written by: User
Posted on: 24th November 2022

Privacy Policy Notice 1. Introduction We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. This privacy notice/policy explains how we collect and use your personal data, during and after your relationship with us, in accordance with our obligations under data protection legislation. It also covers who we share it with and what rights you have with regards to your personal data and how you can exercise those rights.2. Who we are - companies and websites within scopeFor the purposes of the General Data Protection Regulation (“GDPR”) Cu-Plas Callow (IOM) Limited is the Data Controller. The scope also includes personal data that is collected through our websites, by telephone, through Live Chat and through any related social media applications. This means that we determine what data is collected, how this data is going to be used and how this data is protected.It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are aware of how and why we are using such information.If you have questions about how we process personal data, or would like to exercise your data subject rights, please use the information supplied in the Contact Us section below.3. The kind of data we hold about youWe may collect, store, and use the following categories of personal data about you (please note this list is not exhaustive):<ul><li>Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses</li><li>Business contact details such as position, company name, company address, business contact information such as telephone number and email addresses</li><li>Age/Date of birth</li><li>Bank account details and tax/vat status information</li><li>For credit arrangements, other data relating to trading information</li><li>Where you visit our site or have deliveries from us, CCTV footage and other information obtained through electronic means such as geolocation data for deliveries</li><li>Cookie information and information about your use of our information and communications systems</li></ul>4. Collection of personal dataWe collect personal data from you for one or more of the following purposes:<ul><li>To fulfil a contract that we have entered into with you or with the entity (or organisation) that you represent. In these circumstances it may be your entity (or organisation), rather than yourself, that has provided us with your personal data</li><li>To initiate and complete commercial transactions with you, or the entity (or organisation) that you represent, for the purchase of products and/or services</li><li>To deliver product you have purchased directly or indirectly from us</li><li>To communicate with suppliers of goods and services</li><li>Keeping accounts and other business records</li><li>To carry out marketing, electronic or otherwise including sharing within the Cu-Plas group</li><li>Complying with legal or regulatory requirements including health and safety obligations</li><li>Dealing with complaints or queries from our customers and our suppliers</li><li>Generating data analytics to monitor and improve the performance of our website</li><li>To ensure the security and safe operation of our websites and underlying business infrastructure</li><li>We may also collect additional information from third parties including credit reference agencies</li></ul>Technical and Cookie informationIn addition, to ensure that each visitor to any of our websites can use and navigate the site effectively, we collect the following:<ul><li>Technical information, including the IP (Internet Protocol) address used to connect your device to the Internet</li><li>Your login information, browser type and version, cookies, time zone setting, browser plug-in types and versions</li><li>Operating system and platform</li><li>Information about your visit, including the URL (Uniform Resource Locators) clickstream to, through and from our site</li></ul>In section 9 below, we identify your rights in respect of the personal data that we collect and describe how you can exercise those rights.5. Lawful basis for the processing of personal dataWe believe that it is in our legitimate interests, or is necessary for the performance of a contract, or we obtain consent to collect and use personal data to operate our business and to provide a service that you have requested. In some cases, we may be under a legal duty to use or disclose personal data, for example to comply with a request from an official body.When we process on the lawful basis of legitimate interest, we ensure our interests and fundamental rights do not override your interests.6. Sharing your personal data We may share your personal data, but this will be done on a ‘need to know’ basis and only where it is necessary to do so or where we are required to share information. Such as our professional advisors and service providers including:<ul><li>Accountants</li><li>Legal counsel</li><li>Consultants</li><li>Insurers</li><li>Information technology and communications service providers.</li><li>Suppliers</li><li>Logistics and transport services.</li></ul>We may also share personal data:<ul><li>With any competent law enforcement or regulator as require by law</li><li>When we buy or sell any businesses or assets.</li></ul>We aim to put the necessary safeguards in place to ensure that personal data that the company is legally responsible for remains properly protected and is used appropriately when in the hands of a third party.We may share personal data when we buy or sell any business or assets. We aim to put the necessary safeguards in place to ensure that personal data that we are legally responsible for remains properly protected and is used appropriately when shared with third parties.7. How long do we keep your personal data? We will take steps to keep your data for only as long as is necessary for our business needs and in compliance with any legal or regulatory duties to retain personal data for a particular period. However long we retain personal data for, we will ensure it is subject to appropriate security.To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.8. Security measures We will implement measures to protect your data, including appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those individuals, agents, contractors and other third parties who have a business need to know. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.9. Your rights as a data subject As a data subject whose personal data we hold, you have certain rights. If you wish to exercise any of these rights, please use the information supplied in the Contact Us section below. To process your request, we will ask you to provide a valid form of identification for verification purposes. Your rights are as follows:<ul><li>The right to be informed As a Data Controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy notice/policy and any related communications we may send you.</li><li>The right of access (also known as a ‘data subject access request’) You have the right to request a copy of the personal data we hold about you (or having it transferred to another organisation) free of charge.</li></ul>Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you, how we are using it, who we are sharing it with and how we obtained your data.<ul><li>The right to rectification (the ‘right to erasure’) You have the right to ask us to rectify or correct any of your personal data you think is inaccurate. You also have the right to ask us to complete data you think is incomplete. This may be used with the right to restrict processing to make sure that incorrect/incomplete data is not processed until it is corrected/complete.</li><li>The right to erasure (the ‘right to be forgotten’) You have the right to request that we erase/delete your personal data in certain circumstances, for example where no overriding legal basis or legitimate reason continues to exist for processing personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.</li><li>The right to restrict processing You have the right to ask us to stop processing your personal data. We will still hold the data but will not process it any further. This right is an alternative to the right to erasure.</li><li>The right to data portability You have the right to request your set of personal data be transferred to another Data Controller or Processor, provided in a commonly used and machine-readable format. This right only applies to data you have given us, the original processing was on the basis of consent/explicit consent/fulfilment of a contractual obligation and the processing is by automated means (is held electronically).</li><li>The right to object You have the right to object to our processing of your personal data where a) Processing is based on legitimate interest (including profiling); b) Processing is for the purpose of direct marketing; or c) Processing is for the purpose of a task carried out in the public interest.</li><li>The right to withdraw consent In the circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your personal data for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.</li><li>Right to human intervention If the personal data is being used to make automated decisions about you as the data subject (e.g. profiling), to be told what logic the system uses to make those decisions and to be able to request human intervention to override any such automated decisions</li></ul>You are not required to pay any charge for exercising any of your rights. We have one month to respond to you.10. Do you have to provide your personal data to us? You are never required to provide personal data to us, but you may need to do so when you enter into a contract for the provision of our services or products. We will not be able to provide our services or products unless you provide us with the personal data, we need to do so. In addition, you will be required to provide certain personal data if you contact us to exercise your rights under GDPR as set out in section 10.11. Automated decision-making and Cookies We may carry out automated decision-making when you use our website. The automated decision making involves providing content to you based on your online behaviour obtained using Cookies. If consent is given for Cookies which are more than those required for essential use of the website, we will be able to display content that is relevant to you. Please refer to paragraph 14 below.You can adjust cookies through the cookie preference settings.12. Do we use your personal data for marketing? Yes, we may use your personal data to carry out marketing. We will only contact people who want to receive marketing as well as for our own legitimate interests. If you object to marketing, whether electronic or otherwise, please let us know and we will stop contacting you for marketing. We may still need to contact you for the purposes of providing services and products.13. Cookies consent management We use cookies, which are small text files placed on your computer by websites that you visit, to make our website work properly, to monitor its usage and to display content that we believe will be relevant to you. If you register with us or if you continue to use our site, we may ask if we can collect additional data from you automatically through cookies or similar technology. You will be asked to agree to our use of them through our cookie consent tool.You can also block cookies by adjusting your browser settings. However, if you choose to block all cookies you may not be able to access all, or parts, of our site and some features will not work properly.14. Contact us Any comments, questions or suggestions about this privacy policy or our handling of your personal data should be emailed to info@cuplas.co.im Alternatively, you can contact us at the following postal address for our registered office:Cu-Plas Callow (IOM) Limited, Unit 18 Snugborough Trading Estate, Braddan, Isle of Man, IM4 4LG15. Complaints We have appointed a Data Protection Privacy Champion to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal data, please contact us. If you have any concerns about our use of your personal data, we would like the opportunity to respond to your concerns. You can make a complaint to us using the contact details above.You have the right to contact the Information Commissioner’s Office (ICO) if you are unhappy with our response to your concerns. The ICO is the independent regulatory office dealing with the Data Protection Act 2018 and the General Data Protection Regulation across the UKThe ICO’s address:Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AFHelpline number: 0303 123 1113 ICO website:<a href="https://ico.org.uk/global/contact-us/"> https://ico.org.uk/global/contact-us/</a>16. Changes to this privacy notice We reserve the right to update this privacy notice at any time; this policy was last updated January 2022.

Modern Slavery Statement

Written by: User
Posted on: 24th November 2022

Our policies on Slavery and Human TraffickingOur anti-slavery policy reflects our commitment to acting ethically and with integrity in all our business relationships, helping to ensure that slavery and human trafficking is not taking place anywhere in our business. We expect all those in our supply chain to comply with this approach.Our due diligence during the reporting periodPrior to entering into agreements with manufacturers (suppliers), we issue them with a compliance form which is designed to assess areas of potential risk within our supply chains and aims to ensure that manufacturer suppliers have their own clearly defined ethical working practices including suitable anti‐slavery and human trafficking policies and processes within their businesses and confirmation that they comply with the requirements of the Modern Slavery Act 2015.Further stepsWe recognise that due to a large number of supplier relationships throughout our business a risk-based approach is appropriate in seeking to ensure that there is no slavery or human trafficking in our business or our supply chain. To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business we are developing the training available for our staff, and we encourage them to identify and report any potential concerns.We will assess any instances of non‐compliance on a case‐by‐case basis and tailor any remedial action appropriately.

Delivery Information

Written by: User
Posted on: 24th November 2022

Coronavirus ResponseAll our delivery providers are now working to contactless delivery methods as standard. If you have any questions at all, please call our Customer Services team on 01624 673131 or email us at <a href="mailto:contactus@cphart.co.uk">i</a>nfo@cuplas.co.im.Online DeliveryFrom the moment you place your order with Cu Plas Callow, our dedicated sales team will track the order through to delivery. The team will ensure you are aware of any delivery requirements, such as access and unloading. We will give you a four-hour time slot for delivery.We have our own fleet of Cu Plas vans so we retain complete control of this process. We may require further assistance when unloading your goods, in this case, we will discuss this requirement in advance with you or your contractor.Please ensure that there is always a team onsite to receive your delivery. Online Delivery Charges All online orders over £100 will be delivered free of charge. The below prices refer to online deliveries for Isle of Man only, please get in touch with us if your delivery address is elsewhere and we can produce an estimate of costs.<table><tbody><tr><th>Size</th><th>Cost</th></tr><tr><td>Small items</td><td>£6.95</td></tr><tr><td>Medium items</td><td>£24.95</td></tr><tr><td>Large items</td><td>£34.95</td></tr><tr><td>Extra large items</td><td>£44.95</td></tr></tbody></table>The estimated delivery time for in stock items is 1-2 days. Please note that the delivery availability is dependent on your location within the Isle of Man.Collection ServiceWe are now offering a collection service for online orders from the following address, between the hours of 9.00am-5.30pm:Unit 18 Snugborough Trading Estate, Braddan, Isle of Man, IM4 4LGPlease specify at the time of ordering with your sales contact, or call our Direct Sales team on 01624 673131 to order and/or arrange a collection time slot. International DeliveryCu Plas Callow offers international delivery wherever possible.Please talk to us about your requirements. Normally we will produce an estimate of delivery costs by your preferred method, or suggest other options.Occasionally we are limited by size, weight or insurance cover, but we will explore all possible alternatives with you first.FAQs1. What happens after I place my delivery online?Once you’ve placed an order with Cu Plas, you will receive a phone call within 1 working day(s) to confirm a delivery date.2. Can I change items on my order online?If you wish to make changes to an order you’ve already placed, you can do so by calling the sales team on 01624 673131, or emailing info@cuplas.co.im.3. If some of my items are out of stock, what happens with the rest of my order?We will wait until all items are in stock to dispatch your order.

Bathroom Showroom

Written by: User
Posted on: 4th March 2024

Did you know that we design bathrooms?

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