Quality Assurance
Cu-Plas Callow specialise in the stockholding and supply of goods used throughout the plumbing & heating industry.
To do this successfully, our overall approach must be underpinned by correct and appropriate systems and procedures that ensure a right-first-time response to our client’s needs. Everyone in the organisation is a member of a team united in a common goal and is reliant upon a quality response from each other so that together Cu-Plas Callow can deliver to clients the total quality product and services that they need.
All employees are required to comply with the quality policy, the ISO9001 based quality management system requirements and procedures and are responsible for the quality of their own work. Their contribution to the effective working and continuous improvement of the quality management system and business processes will be sought. To achieve this, we will develop an environment that recognizes their contribution to the business and encourages their development and involvement.
Cu-Plas Callow is committed to complying with applicable legal, regulatory, and statutory requirements and ISO 9001. As such the policy:
- Requires the setting and reviewing of Quality and Business Objectives, which derive from an analysis of the needs of interested parties, internal and external factors, mitigating actions, and the performance of key processes.
- Includes a commitment to satisfy applicable requirements (customers, legislative, statutory).
- Commits Cu-Plas Callow to continually improve the Management System
Cu-Plas Callow is also committed to continually improve upon its quality performance. As a measure of continual improvement, quality objectives will be established, planned and reviewed. We will also comply with any specific legal requirements in relation to the product or service we supply.
This quality policy will be reviewed for continuing suitability.
