Delivery Information

Coronavirus Response

All our delivery providers are now working to contactless delivery methods as standard. If you have any questions at all, please call our Customer Services team on 01624 673131 or email us at info@cuplas.co.im.

Online Delivery

From the moment you place your order with Cu Plas Callow, our dedicated sales team will track the order through to delivery. The team will ensure you are aware of any delivery requirements, such as access and unloading. We will give you a four-hour time slot for delivery.

We have our own fleet of Cu Plas vans so we retain complete control of this process. We may require further assistance when unloading your goods, in this case, we will discuss this requirement in advance with you or your contractor.

Please ensure that there is always a team onsite to receive your delivery.

Online Delivery Charges

All online orders over £100 will be delivered free of charge. The below prices refer to online deliveries for Isle of Man only, please get in touch with us if your delivery address is elsewhere and we can produce an estimate of costs.

The estimated delivery time for in stock items is 1-2 days. Please note that the delivery availability is dependent on your location within the Isle of Man.

Collection Service

We are now offering a collection service for online orders from the following address, between the hours of 9.00am-5.30pm:

Unit 18 Snugborough Trading Estate, Braddan, Isle of Man, IM4 4LG

Please specify at the time of ordering with your sales contact, or call our Direct Sales team on 01624 673131 to order and/or arrange a collection time slot.

International Delivery

Cu Plas Callow offers international delivery wherever possible.

Please talk to us about your requirements. Normally we will produce an estimate of delivery costs by your preferred method, or suggest other options.

Occasionally we are limited by size, weight or insurance cover, but we will explore all possible alternatives with you first.

FAQs

1. What happens after I place my delivery online?

Once you’ve placed an order with Cu Plas, you will receive a phone call within 1 working day(s) to confirm a delivery date.

2. Can I change items on my order online?

If you wish to make changes to an order you’ve already placed, you can do so by calling the sales team on 01624 673131, or emailing info@cuplas.co.im.

3. If some of my items are out of stock, what happens with the rest of my order?

We will wait until all items are in stock to dispatch your order.